Frequently asked questions
Products
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100%. All products are made to order. From start to finish, we handcraft every single product individually. No mass production here.
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We're a proudly cruelty free company. Our products are never tested on animals, nor do we purchase ingredients from suppliers who do.
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All of our ingredients are sourced from USA-based suppliers, and our products are handcrafted in Georgia, USA.
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We prefer to say that our products are 99.5% naturally-derived, aligning with an industry standard prioritizing safety. It's essential to note that any water-based product claiming zero preservatives is not considered safe. Preservatives are a crucial component required to prevent the growth of unwanted microorganisms and ensure product safety.
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Absolutely! Our journey began on Etsy.com, and we now handle orders from both platforms. Feel free to make your purchase on either site – we welcome orders from both!
Shipping & Delivery
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We proudly offer complimentary delivery on all orders within the United States. For our international friends, shipping rates are calculated based on the current USPS International Mail rates.
When it comes to shipping within the U.S., we've got you covered with USPS Ground Advantage, though some orders will ship via UPS Ground. You can expect your U.S. order to arrive in 3-5 business days after it's shipped.
Since all of our products are individually handmade, please allow 4 days processing time prior to shipment. -
As soon as we've packed up your order and sent it on its way, you'll receive a friendly email from us with all the important tracking information you need to keep an eye on your package's journey to your doorstep.
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We ship most orders within the U.S. via USPS Ground Advantage. However, some orders may be shipped via USPS Priority Mail or UPS Ground. International orders are shipped via USPS First Class International.
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Yes we do! Note that all of our international orders are shipped via USPS and are subject to their current rates and any applicable customs fees. Complimentary delivery is not available for international orders.
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Regrettably, we cannot accommodate order holds unless there are exceptional circumstances, such as extreme weather events or emergencies.
Returns & Refunds
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Our top priority is customer satisfaction – we therefore offer a no questions asked return policy (and we make it super easy). If for any reason you are not satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund or exchange.
Here's how simple it is: Just log in to your Account (all you need is your email), and click on "Request return." We couldn't have made it easier, and there are no questions asked. -
Refund requests are valid for orders made within 30 days of purchase.
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For eligible returns, you will be refunded the full amount of the product price, excluding items on sale, which are refunded at the sale price. Please note that items marked as "Last Chance" are ineligible for refunds.
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Please allow up to 10 business days for us to process your return or exchange.
Note: your bank may require additional time to process your refund, a process that we cannot control.
